What is a good way to conduct an interview?

I have tried a number of methods since I began interviewing candidates in the 90s. The one that seems to be the best predictor of future work success, regardless of the type of role you are hiring for, is the STAR interview method.

- Ensure Consistency: This method ensures that all candidates are evaluated using the same criteria, making the interview process fairer and more objective.

- Prepare in Advance: Review the job description and identify the key competencies required for the role. Think of examples from your past experiences that demonstrate these competencies.

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- Predict Future Performance: The underlying premise of behavioral interviews is that past behavior is the best predictor of future behavior. By examining how you handled situations in the past, interviewers can gauge how you might perform in similar circumstances in the future.

4. Result: Share the outcomes or results of your actions. Highlight what you accomplished and, if possible, quantify your success.

The STAR interview method is a structured approach to answering behavioral interview questions in a way that clearly outlines your experiences and achievements. STAR stands for Situation, Task, Action, and Result, and it provides a framework to help you organize your thoughts and present your responses in a coherent and compelling manner. This technique is widely used by top employers like Google, JP Morgan Chase, Deloitte, and Nestle due to its effectiveness in predicting future job performance.

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- Example: "In my previous role as a project manager at XYZ Company, we were facing a tight deadline for a major product launch."

1. Situation: Describe the context within which you performed a task or faced a challenge at work. This sets the stage for the interviewer and provides background information.

To help you prepare, here are a few common behavioral questions that are well-suited for the STAR method:

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Common STAR Method Questions

3. Action: Detail the actions you took to address the task or challenge. Focus on what you did, why you did it, and how you did it.

- "Can you describe a project where you had to work with a difficult team member? What did you do to manage the situation?"

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- Example: "As a result of these efforts, we launched the product on time, which led to a 15% increase in sales in the first quarter and received positive feedback from stakeholders for our efficient collaboration and high-quality deliverables."

The STAR method helps interviewers assess candidates in a structured manner, ensuring that responses are focused and relevant. By using this approach, you provide a clear and concise answer that showcases your problem-solving skills, initiative, and ability to deliver results.

- "Describe a situation where you had to adapt to a significant change at work. How did you manage it?"

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Breaking Down the STAR Method

- Example: "I organized daily stand-up meetings to keep everyone on track, delegated tasks based on team members' strengths, and implemented a new project management software to streamline communication and tracking."

Tips for Using the STAR Method

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- "Give an example of a goal you set and how you achieved it."

- Be Specific: Avoid vague or general answers. Provide concrete details about what you did and the impact it had.

- Evaluate Competencies: Behavioral questions often target specific competencies such as teamwork, leadership, problem-solving, and adaptability. The STAR method helps interviewers see evidence of these skills in your past experiences.

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INTERVIEW TRAINING FOR MANAGERS: How To Hire The Best People

- Practice: Practice delivering your STAR responses to ensure they are clear and concise. Consider doing mock interviews with a friend or using online platforms to refine your answers.

- "Tell me about a time when you faced a challenging situation at work. How did you handle it?"

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- Example: "My task was to lead a cross-functional team to ensure the project was completed on time and met all quality standards."

INTERVIEW TRAINING FOR MANAGERS: How To Hire The Best People

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In conclusion, the STAR interview method is a powerful tool to help you present your experiences and achievements in a structured and impactful way. By using this approach, you can effectively demonstrate your qualifications and make a strong impression on potential employers.

Employers favor the STAR method because it allows them to:

If you would like to learn how to conduct STAR interviews, please check out my online course…

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Why Use the STAR Method?

2. Task: Explain the actual task or responsibility that you needed to accomplish. This part focuses on your specific role in the situation.

If you are a manager who regularly need to conduct interviews, consider signing up for my online course on how to interview candidates using the STAR interview method. Here is the link…